kokoqq Platform Privacy Notice

This page describes what we collect when you use kokoqq and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, settle your bets, and comply with local regulations. We use industry-standard encryption and access controls to safeguard your data. We do not sell your information to third parties, and we share it only with payment processors and regulatory authorities as required by law.

Our privacy practices are designed around your account security. When you open an account on kokoqq, we ask for your legal name, email, phone number, and date of birth. During verification, we may request a government-issued ID and proof of address. We use this information only to confirm your identity and prevent fraud. We retain your data for the lifetime of your account and for a period after closure as required by law.

If you have questions about how we handle your data, contact our support team via the help menu in your account dashboard.

What Data We Collect on kokoqq

We collect several categories of information when you use kokoqq. Account information includes your legal name, email address, phone number, date of birth, and password. Identity verification information includes government-issued ID number, ID type, and proof of address (utility bill or bank statement). Payment information includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and transaction history. Betting information includes all bets you place, their outcomes, and your account balance at each transaction.

We also collect technical information: your IP address, device type, browser type, and access timestamps. We use this to detect fraud, prevent unauthorized access, and understand how you use our platform. We do not collect your location data unless you explicitly grant permission. We do not access your contacts, photos, or other personal files on your device.

Identity Verification and KYC Data

We are required by law to verify your identity before you can deposit or withdraw. This process is called Know Your Customer (KYC). When you register on kokoqq, we ask for your full legal name, date of birth, and ID number. We verify this information against government records. We may also ask for a selfie holding your ID to confirm you are the account holder.

We store your ID information securely and use it only for verification and fraud prevention. We do not share your ID with third parties except as required by law. If you update your ID (for example, if you renew your passport), we ask you to provide the new information so our records stay current.

Payment and Transaction Data on kokoqq

When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we collect the transaction details: the amount, date, time, and payment method. We store this information to process your deposit, reconcile your account balance, and comply with financial regulations. We do not store your full payment card or bank account number; we store only the last few digits and the payment method type.

We use payment data to detect fraud and money laundering. If we notice unusual patterns—such as a large deposit followed by an immediate withdrawal, or deposits from multiple payment methods in quick succession—we may ask you to verify your identity or provide additional information. This is a standard compliance measure.

Betting and Account Activity Data

We collect all betting activity on your account: every bet you place, the market (Liga 1, Piala AFF, Champions League, live casino, slots, esports), your stake, the odds, and the outcome. We store this data to settle your bets fairly, maintain your betting history, and comply with regulations. Your betting history is private to your account; only you can view it unless you contact our support team for help with a specific bet.

We also track your account balance, login times, and password changes. This helps us detect unauthorized access and protect your account. If someone tries to log in with the wrong password multiple times, we temporarily lock your account and notify you by email.

We protect your data with encryption, access controls, and regular security audits. Your privacy is our responsibility.

How We Use Your Data on kokoqq

We use your personal information for specific purposes. Account management: we use your name, email, and phone to manage your account, send you notifications, and help you reset your password. Identity verification: we use your ID information to confirm you are who you say you are and to comply with KYC regulations. Payment processing: we use your payment method information to process deposits and withdrawals. Bet settlement: we use your betting data to settle bets fairly and maintain your betting history.

We also use your data for fraud prevention and security. We analyze your login patterns, betting patterns, and payment patterns to detect suspicious activity. If we notice something unusual, we may ask you to verify your identity or temporarily restrict your account. We use technical data (IP address, device type) to prevent unauthorized access and detect account takeovers.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies; we recommend reviewing them. We do not control how they use your data beyond processing your payment.

We may share your data with regulatory authorities if required by law. For example, if a government agency requests information about your account for an investigation, we will comply. We may also share data with law enforcement if we detect fraud or money laundering. We do not share your data with marketing companies, data brokers, or other third parties for commercial purposes.

Data Retention and Deletion on kokoqq

We retain your data for the lifetime of your account. If you close your account, we retain your data for a period as required by law (typically 5-7 years for financial records). After this period, we delete your data from our active systems. We may retain anonymized or aggregated data for statistical purposes, but this cannot be linked back to you.

If you want to request deletion of your data before the legal retention period expires, contact our support team. We will review your request and comply if legally permitted. Note that we may not be able to delete data if it is required for regulatory compliance or dispute resolution.

Cookies and Tracking Technologies

We use cookies to remember your login status, language preference, and account settings. These are essential cookies; without them, you would need to log in every time you visit kokoqq. We do not use cookies to track your behavior across other websites. We do not sell cookie data to advertisers.

You can disable cookies in your browser settings, but this may prevent kokoqq from functioning properly. We do not use third-party tracking pixels or analytics services that track you across the internet.

Your Rights Regarding Your Data

You have the right to access your data. Log into your account and navigate to your profile or account settings to view your personal information. You have the right to correct inaccurate data. If your name, email, or phone number is incorrect, update it in your account settings. You have the right to request a copy of all data we hold about you. Contact our support team and we will provide a CSV export of your account information.

You have the right to request deletion of your data, subject to legal retention requirements. You have the right to object to certain uses of your data, such as fraud detection (though we may need to restrict your account if you do). If you believe we have misused your data, you can file a complaint with your local data protection authority.

Data Security and Encryption

We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit. All communication between your device and our servers is encrypted. We use AES-256 encryption to protect data at rest (stored on our servers). We restrict access to your data to authorized employees only. We conduct regular security audits and penetration testing to identify vulnerabilities.

We implement two-factor authentication to protect your account from unauthorized access. We recommend enabling two-factor authentication immediately after creating your account. We also monitor for suspicious login attempts and will notify you if we detect unauthorized access.

International Data Transfers

Our servers may be located outside your jurisdiction. When you use kokoqq, your data may be transferred to and stored in countries outside Indonesia. These countries may have different data protection laws. By using kokoqq, you consent to this transfer. We ensure that data transfers comply with applicable laws and that your data is protected to the same standard regardless of location.

Contact and Updates to This Policy

If you have questions about our privacy practices, contact our support team via the help menu in your account dashboard. We may update this privacy notice from time to time. If we make material changes, we will notify you by email and give you time to review the new policy. If you do not agree with the changes, you can close your account.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.