kokoqq Platform Account Terms
When you open an account on kokoqq, you enter into an agreement with us. These terms set out what we require from you, what you can expect from us, and how we handle disputes. We operate a sportsbook and gaming platform covering football (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports markets. Our services are available only where local law permits.
We've written these terms to be clear and direct. They cover account creation, deposits and withdrawals, bonus conditions, market rules, and dispute resolution. If anything is unclear, our support team can explain further. You can reach us via the help menu in your account dashboard.
By creating an account on kokoqq, you agree to these terms. If you do not agree, do not create an account.
Account Opening and Eligibility on kokoqq
To open an account on kokoqq, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use comply with your own jurisdiction's law.
When you register, you provide your legal name, email address, phone number, and date of birth. We use this information to verify your identity and comply with local regulations. During account verification, we may ask for a government-issued ID and proof of address. We keep this information confidential and use it only for account verification and fraud prevention.
You must not create multiple accounts. If we detect duplicate accounts, we reserve the right to suspend or close them. You must not use kokoqq on behalf of another person or entity. Your account is personal to you.
Our kokoqq Deposit and Withdrawal Policy
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, e-wallet. Minimum deposit amounts vary by payment method; we display these before you confirm. Digital wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) process subject to verificationly. Bank transfers take 1–3 business hours depending on your bank.
We do not charge deposit fees. The amount you send is the amount that arrives in your account. Withdrawals work the same way: you request a withdrawal, select your payment method, and we process it to that method. We do not charge withdrawal fees. Withdrawals are subject to verification—we confirm that your account balance covers the amount and that your identity matches our records. Once verified, we process the withdrawal within the timeframe specified for each payment method.
We may refuse a deposit or withdrawal if we suspect fraud, money laundering, or violation of these terms. If we refuse a transaction, we will notify you and explain why.
Bonus Terms on kokoqq
We may offer bonuses to new or existing users. Any bonus is subject to specific terms, which we display before you claim it. Bonuses typically require a minimum deposit and a minimum number of bets before you can withdraw the bonus amount. We may also restrict which markets you can use a bonus on (for example, bonuses may not apply to football betting on Liga 1 or Piala AFF).
Bonuses are not cash. They are credits that you can use to place bets. If you place a bet using a bonus and lose, the bonus is forfeited. If you place a bet using a bonus and win, your winnings are added to your account balance as cash, which you can withdraw.
We reserve the right to cancel or modify bonus offers at any time. If you have an active bonus and we modify the terms, we will notify you and give you a reasonable period to claim or forfeit the bonus under the new terms.
Market Rules and Bet Settlement on kokoqq
Each market on kokoqq has specific rules. For football betting, we settle bets based on the official result as declared by the relevant league or tournament organizer. If a match is postponed or cancelled, we refund all bets on that match. If a match is played but the result is disputed, we settle based on the official organizer's decision.
For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), we settle bets based on the outcome of the live game. Our dealers follow standard casino rules, which are displayed in the game interface. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), we settle bets based on the random outcome generated by our game engine.
For esports markets (Mobile Legends, Free Fire, PUBG Mobile), we settle bets based on the official tournament result. If a match is cancelled or postponed, we refund all bets. If a match is played but the result is disputed, we settle based on the official tournament organizer's decision.
We settle all bets fairly and transparently. If you have a question about how a bet was settled, contact our support team.
Account Security and Your Responsibilities
You are responsible for keeping your password confidential. Do not share your password with anyone. If you suspect unauthorized access to your account, reset your password immediately and contact our support team. We recommend enabling two-factor authentication (SMS or authenticator app) for additional security.
You are responsible for all activity on your account, including bets placed and withdrawals requested. If someone else accesses your account without permission, you must notify us immediately. We will investigate and take appropriate action, but we are not liable for unauthorized activity if you failed to keep your password confidential or enable two-factor authentication.
We use industry-standard encryption to protect your data. We do not share your personal information with third parties except as required by law or to process your deposits and withdrawals. Our privacy policy explains how we handle your data in detail.
Dispute Resolution and Our kokoqq Commitments
If you believe a bet was settled incorrectly or you have a complaint about our service, contact our support team via the help menu in your account. Provide details of the issue and any relevant transaction IDs. We will investigate and respond within 5 business days.
If you are not satisfied with our response, you can escalate your complaint. We will assign a senior team member to review your case. If we still cannot resolve the issue, we may offer mediation or refer you to an independent dispute resolution service, depending on your jurisdiction.
We reserve the right to suspend or close your account if you violate these terms, engage in fraud, or use our platform in a way that harms other users or our business. If we close your account, we will refund any remaining balance to your registered payment method within 30 days.
Jurisdiction and Applicable Law
kokoqq operates under the laws of the jurisdiction in which we are licensed. Our services are available only where local law permits. If you access kokoqq from a jurisdiction where online wagering is prohibited, you do so at your own risk. We are not responsible for any legal consequences you may face.
These terms are governed by the laws of our operating jurisdiction. Any dispute arising from these terms or your use of kokoqq will be resolved according to those laws. You agree to submit to the jurisdiction of the courts in our operating jurisdiction.
Changes to These Terms
We may update these terms from time to time. If we make material changes, we will notify you by email and give you at least 30 days to review the new terms. If you do not agree with the changes, you can close your account. If you continue using kokoqq after the 30-day period, you accept the new terms.
Minor changes (such as clarifications or corrections) may be made without notice. We will always display the current version of these terms on our website.
Summary of Your Rights and Our Commitments on kokoqq
When you use kokoqq, you have the right to fair treatment, transparent market rules, and secure handling of your personal information. We commit to settling all bets fairly, processing deposits and withdrawals promptly, and responding to your support requests within 5 business days.
You are responsible for verifying that our services are legal in your jurisdiction, keeping your account secure, and complying with these terms. If you have questions about these terms or your account, contact our support team. We are here to help.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.